Pricing That Suits All
Business Sizes

No, users cannot sign up through the app. The signup process must be completed through our website using the following Sign up link. After signing up on the website, you will receive a confirmation email. Once you confirm your email, your free account will be activated, providing 200MB of storage, which is approximately enough for one report. Additionally, all features will be accessible to you. If and when you decide to upgrade your account, you can do so anytime.

No, you don’t require a free trial, as you can set up a free account, and all features are unclocked.

Your free account comes with 200MB of storage (approx. One report). Furthermore, you can create inspections, client and inspector logins, capture digital signatures, customise reports and add your logo. All features are unlocked.

We recommend iOS and Android devices within the last two years. Therefore, a newer mobile/tablet device will work best and perform more efficiently due to the high volume of images and text captured whilst using the app.

Initially, Yes. The app has offline capabilities, so you only need the internet occasionally. Once you start an inspection, you can enjoy working offline without the internet. However, all your data is stored on the app until you sync your data. Therefore, you only need the internet to fetch your inspection list, create an inspection, and sync your reports.

Dotin’s Dashboard works on any browser, anywhere. We recommend iOS and Android devices within the last two years. We have integrated Ricoh Theta Z1, Theta V and Insta one X2 into our app, allowing you to capture images directly from the app. You can use other 360 cameras as well, but you will have to transfer the photos to your phone gallery and attach those images through your phone.

You can connect using Wi-Fi. Connecting via Wi-Fi allows faster image transfer between the camera and the device.

Only an admin can upgrade and downgrade an account. Log in to your Dashboard and navigate the Plans & Pricing tab. Next, select a package you want to upgrade or downgrade and confirm your changes. Please note you can only downgrade to a package if your used storage is less than the amount of the price plan storage you would like to downgrade to. For example, your current chosen package is 150 GB, and you have only used 45 GB of storage; therefore, you can downgrade to the 50 GB package price plan. 

You will receive a notification before you reach your limit. Then, you can go to your Plans and Pricing tab and select to upgrade to the next plan you find appropriate.

This is challenging to answer as each inspection report varies, and there are many factors to consider, such as the property size or site you inspect. For example, you can upload ten images for one report and 200 for another. The storage used for each inspection report will vary. Another factor to consider is your setting for your image optimisation. Please read below for recommended settings and where to locate this within the app.

We recommend setting the 360° image compression to 90% and the compression for what you attach within the Dots to 80%. This will allow for faster uploads/syncing reports to the panel and reduce what you use within your storage while maintaining the images’ high resolution.
You can play around and find the adjustment that you prefer.
Please set your settings before you sync/upload a report.
Within your app, tap the profile section on the bottom left, click on general settings, and set your preferred image optimisation setting.

We don’t like hidden fees. We want to make everything as simple and as straightforward as possible.

Yes, you can cancel and delete your account anytime during your paid or free account. Only an admin can close an account. If you are not an admin, reach out to the admin for assistance. Log in to your Account and navigate to the Plans & Pricing tab. At the top right of the page, you will see a button labelled as “Cancel & Delete Account”, simply confirm your request, and the account cancellation and deletion process will begin.

Once you initiate the Cancel & Delete Account process, your account will remain active until the next billing date. You will have an additional 30 days free of charge after the end date to access your account and perform tasks such as viewing, sharing, and downloading reports before all information and data are permanently and irreversibly deleted. Contact us before your next billing date ends if you change your mind.

Yes, you will receive an email informing you that the subscription has been cancelled. Upon cancellation of your subscription, we will send you a confirmation email to tell you about the successful cancellation. This email will notify you that your subscription will end at the end of the next billing date. We will also inform you that you will have an additional 30 days to access your account to view, share, and download reports. After 30 days, all information and data are permanently and irreversibly deleted.

The answer is yes. You can send us an email requesting to delete all of your data sooner than the scheduled end date of your subscription. We will promptly process your request and ensure your data is deleted accordingly. However, it’s important to note that once we delete your account upon your request, you will lose access to the platform and all associated data. This means that you will lose access to your account and data, and your clients and inspectors will also lose access. We will hold no records or data associated with your account after completing the deletion process. If you decide to proceed with the request for data deletion, please get in touch with us via email to initiate the process. It is worth noting again that the deletion process is PERMANENT and IRREVERSIBLE.

Yes, you will be notified that your account and data have been deleted. After the deletion process is complete, you will receive an email notification confirming the deletion of your account and all associated data. This email serves as a final acknowledgement that your account has been successfully removed from our system and that all data pertaining to your account has been permanently deleted.

At Dotin, we take security seriously. We use third-party servers, and by adding appropriate safeguards, we add multiple layers of protection for the personal and financial information you provide with Dotin.

You can contact us via chat, email or phone, and we will assist you with anything you need. Just let us know what you need, and we will be happy to help. We are here to help and make the process easier.